This is most likely because the name or account ID are not written on the package label. Please contact us with the tracking number if the shipment is not added to your account within 48 hours of their arrival.

To all countries except those which are under boycott by the Saudi government.

The couriers we ship with do not ship any flammable items, such as perfumes, batteries, ..etc. Please refer to the courier websites for more details about the prohibited products. Just make sure that you check the version of their website of the country where your shipment is located.

Packages stored past the 28-day free storage period will incur storage fees. Storage fees continue to accrue until your package is shipped, discarded, or returned to the sender. We will keep your package for a maximum of 1 month after the free storage period, then discard it. Please visit our Price Calculator page to view our storage fees.