FAQs

This is most likely because the name or Membership ID are not written on the package label. Please contact us with the tracking number if the shipment is not added to your account within 24 hours of their arrival.
To all countries except those which are under boycott by the Saudi government.
The couriers we ship with do not ship any flammable items, such as perfumes, batteries, ..etc. Please refer to the courier websites for more details. Just make sure that you check the Saudi Arabian Versions of their websites.
Packages stored past the 3 months free storage period will incur storage fees. Storage fees continue to accrue until your package is shipped, discarded or returned to the sender. We will keep your package for a maximum of 1 month after the free storage period, then we will discard it. The storage fees are 1 US$/Day for package that are up to 5 KGs volumetric weight, and 2 US$/Day for package that are more that 5 KGs volumetric weight.